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Frequently Asked Questions
Find answers to common questions about our services, scheduling, insurance, and policies.
Stacey Belyeu-Guinn
FNP-C, Lead Provider
Have a question not listed here? Don't hesitate to reach out — we're happy to help.
Patient Policies
We believe that informed patients are empowered patients. Please review our policies below.
Policies & Disclaimers
The information, including but not limited to, text, graphics, images and other material contained on this website is for informational purposes only. The purpose of this website is to promote broad consumer understanding and knowledge of various health topics. It is not intended to be a substitute for professional medical advice, diagnosis or treatment. Always seek the advice of your physician or other qualified health care provider with any questions you may have regarding a medical condition or treatment and before undertaking a new health care regimen, and never disregard professional medical advice or delay in seeking it because of something you have read on this website.
Cancellation Policy
Your appointment time is reserved exclusively for you. To avoid charges, please notify us at least 24 hours in advance if you need to cancel or reschedule. If we do not receive notice within 24 hours, a charge of $25 will be applied to your account. Late cancellations will be applicable to $25 fee if arrival after 15 minutes of appointment. "No shows" will be charged 100% of the fee.
HIPAA Patient Rights
The Health Insurance Portability and Accountability Act of 1996 (HIPAA) protects the privacy and security of an individual's identifiable health information and gives individuals the ability to access and obtain a copy of their health information. With limited exceptions, the HIPAA Privacy Rule provides individuals with a legal, enforceable right to see and receive copies upon request of the information in their medical and other health records maintained by their health care providers and health plans.
Refund / Exchange Policy
While we make every effort to make our customers as happy as possible, all service sales are final. We are a small business and unfortunately cannot offer refunds on any used or unused appointments for individual services, service packages or products.
Still Have Questions?
Our team is happy to help. Reach out to us directly and we'll get back to you promptly.
